Frequently Asked Questions (FAQ)
Common questions about service, purchases and procedures.
Where are you located and is parking available?
We are located at Krivec 5, 1000 Ljubljana, in the TPC Krivec business-shopping center, 1st floor. Free parking up to 2 hours is available for customers while visiting our shop.
What are your opening hours?
Mon–Thu: 9am–5pm, Fri: 9am–4pm, Sat/Sun/holidays: closed.
How fast can you repair my device?
Many faults are resolved the same or the next working day. The exact time depends on diagnostics, repair complexity and spare-part availability. We also offer priority repair services.
Do you provide a replacement device during the repair?
Yes, if a replacement device is available, we can provide one during the repair. Availability and conditions depend on the device type and current stock.
Do you provide a warranty on repairs?
Yes. We provide a 90-day warranty on service work and typically a 3–12 month warranty on installed spare parts (depending on the type of work). Your invoice or service ticket is your proof.
Are you an authorized service center?
Bitcom is an authorized service center for Blaupunkt mobile phones; for other brands we perform out-of-warranty repairs.
Do you offer data recovery services?
Yes. We recover data from phones, tablets, computers, drives and SSDs; success depends on the fault and media condition, so quicker intake helps. Details are in Services.
Can I send my device for repair by post?
Yes. Send a trackable parcel with contact details, issue description, and invoice/warranty if available. If possible, remove the lock code/password; otherwise include it with the note.
Are data wiped during a screen or battery replacement?
Typically no. We do not erase data for a screen or battery replacement, but we recommend a backup for safety. In rare cases (e.g., device issues, post-update errors or extra diagnostics) a reset might be required—if so, we inform you beforehand.
What should I do if my device (phone, tablet, computer) came into contact with liquid?
Turn it off immediately (if possible), do not charge it and do not try to power it on. Disconnect cables/accessories, remove SIM/SD if you can, and bring it to service quickly for cleaning/diagnostics. Avoid drying on a radiator or in rice—it can accelerate corrosion and worsen the damage. Steps and pricing are covered under Services.
What should I bring for service?
Bring the device and, if relevant, the charger (especially if you suspect a power/charging issue). If possible, we recommend signing out of accounts/removing sensitive data before drop-off.
Do you sell used devices and offer buyback?
Yes. We sell new and used devices, offer buyback and prepare devices for reuse.
How can I send an inquiry?
The fastest way is via the Contact page (phone/email or the form) or in person at our shop.
